4 Expert Tips For Dealing With Cumbersome Clients
Conflict Resolution: 4 Expert Tips For Dealing With Cumbersome Clients
As a business owner, it's not so much an issue of if you'll have to deal with problematic clients as it's one of when you'll have to deal with problematic clients. My advice? Prepare yourself for the inevitable — the sooner you can get started on this, the better off you'll be.
- Get Curious About Complaints: Learn about what they feel like is lacking from your service.
- Clear Communication Is Everything: The first thing that’s essential to communicate is the scope of your work. You can also establish goals with your client and give updates about the progress you’ve made toward goals. This helps you have something concrete to refer back to if your client is unsatisfied.
- Remember, It’s About Relationships: Just like with every other type of relationship, sometimes you have to explicitly address a conflict before you can move forward and repair the client relationship.
Don’t Take It Personally: When a client can’t be pleased, you two might just not be destined to work together, and that’s okay. There are plenty of other potential clients out there. Don’t let the stress of one difficult person use up all your energy.